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Business Books!
A friend of mine, Brad Worthley, has written a great book on customer service, Exceeding Customer Expectations. I highly recommend it!
John Swinburn
Executive Director
ETA
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Embroidery Trade Association
12300 Ford Road, Suite 135
Dallas, Texas 75234
Telephone: 888/628-2545
Fax: 972/755-2561
e-mail: info@embroiderytrade.org
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